Refund Policy
Our approach to refunds for payments made for Divenza's products and services.
Divenza Pvt Ltd (“we”, “us”, “our”, or “Divenza”) is committed to customer satisfaction. Due to the digital and custom nature of our offerings, refunds are limited and subject to the terms below. All refunds are at our sole discretion and processed only where eligible under this policy. We comply with applicable Sri Lankan laws including the Consumer Affairs Authority Act.
General Principles
Digital & Custom Services
Once access is granted, deliverables are provided, or work begins (e.g., custom code, AI models, marketing campaigns), refunds are generally not available due to immediate value delivery and irreversible effort/costs.
Subscriptions
Pro-rated refunds may apply in limited cases. See the eligibility section below for full details.
No "Change of Mind" Refunds
Refunds are not issued for dissatisfaction unrelated to material non-performance, change of mind, or minor issues resolvable via support.
We comply with applicable Sri Lankan laws, including the Consumer Affairs Authority Act. Disputes may be directed to the Consumer Affairs Authority if required.
Refund Eligibility by Service Type
A. Custom Development Projects, AI Automations, Web/Mobile Apps, Digital Marketing Campaigns
These are bespoke services based on your requirements, proposals, statements of work (SOW), or agreements.
Deposits/Upfront Payments
Non-refundable (covers initial planning, architecture, design, or setup).
Milestone Payments
Refundable only if we materially fail to deliver agreed milestones after reasonable cure periods (e.g., 14–30 days). Refunds limited to the specific undelivered milestone amount, minus costs incurred.
Completed Deliverables
No refunds once final delivery/acceptance occurs (or after warranty period if specified in SOW).
Cancellation by Client
You may cancel mid-project; you pay for completed work + reasonable termination fees (e.g., 20–50% of remaining value, as per agreement).
B. Subscription-Based Products (DI Seller, DI POS Cloud, DI Tech Cloud)
Monthly/annual subscriptions auto-renew.
Within 14 Days of Initial Purchase
Full refund of the first billing period only if you have not substantially used the service (e.g., no significant data import, transactions processed, or custom setup).
After 14 Days
No refunds for partial months/periods. You may cancel to prevent future billing (effective at end of current period).
Service Discontinuation by Us
Prorated refund issued for unused days if we terminate your access for reasons other than your breach.
Trial Periods (if offered)
No charge during trial; no refund needed.
C. One-Time Fees (Setup, Consulting, Training, Add-ons)
Generally non-refundable once service begins or is delivered. Exceptions apply only for material non-delivery after reasonable attempts to resolve.
D. Payment Processing Fees
Third-party fees (e.g., Stripe, PayPal, bank charges) are non-refundable and will be deducted from any approved refund.
How to Request a Refund
Contact us within the applicable window:
Include: order/invoice number, reason for request, and supporting proof if applicable.
Non-Refundable Situations
Chargebacks & Disputes
Unauthorized chargebacks may result in account suspension and legal action for recovery of funds and fees. We strongly encourage using our support or refund process first to resolve any issues promptly and fairly.
Changes to This Refund Policy
We may update this policy. Changes will be posted here with a new “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
Questions about refunds? Email us at: contact@divenzainc.com. We appreciate your business and aim to resolve issues fairly and promptly. Thank you for choosing Divenza!
Still have questions?
Reach out and we'll respond within 30 days as required by applicable law.