Privacy Policy

Divenza Pvt Ltd is a private limited company registered in Sri Lanka. We provide IT solutions, including custom software development, web and mobile applications, AI automations, digital marketing, e-commerce platforms (DI Seller), cloud infrastructure (DI Tech Cloud), point-of-sale systems (DI POS Cloud), and related consulting services.

For privacy inquiries, contact us at: contact@divenzainc.com

We collect the following types of information:

We use your information to:

• Respond to inquiries, provide quotes, consultations, or support
• Deliver and improve our services/products (e.g., project development, software updates, client dashboards)
• Process payments and manage subscriptions (e.g., DI Seller monthly plans)
• Send service-related communications (updates, invoices, support tickets)
• Send marketing emails/newsletters (only with your consent)
• Analyze website usage and improve user experience
• Comply with legal obligations, prevent fraud, or enforce our terms
• Protect the security of our systems and users

We do not sell your personal information. We may share it with:

• Service providers (hosting, cloud providers, payment gateways, analytics tools, email services) under strict confidentiality
• Business partners (only with your explicit consent or as necessary for project delivery)
• Legal authorities (if required by law, court order, or to protect rights/safety)
• In the event of merger, acquisition, or asset sale (your data may transfer with notice)

We operate in Sri Lanka and Canada. Your data may be transferred to and processed in these or other countries where our service providers are located. We use appropriate safeguards (e.g., standard contractual clauses) to protect cross-border transfers in line with applicable laws.

We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration (e.g., encryption, access controls, secure servers). However, no internet transmission or storage is 100% secure — we cannot guarantee absolute security.

We keep your personal information only as long as necessary:

• Active clients/projects: duration of the relationship + up to 7 years for legal/tax purposes
• Inquiries/marketing: until you unsubscribe or withdraw consent
• Website logs/analytics: typically 12–26 months

Depending on your location and applicable law (e.g., Sri Lanka PDPA, GDPR if applicable), you may have rights to:

To exercise these rights, email contact@divenzainc.com. We respond within 30 days (or as required by law).

We use cookies and similar technologies. See our separate Cookie Policy for details on types, purposes, and how to manage preferences.

Our Website and services are not directed to children under 16. We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it.

We may update this policy from time to time. Changes will be posted here with an updated "Last Updated" date. Significant changes may be notified via email or prominent notice on the Website.

If you have questions about this Privacy Policy or our data practices, email us at: contact@divenzainc.com. Thank you for trusting Divenza with your information. We are committed to handling it responsibly.